1. Refund Overview

Stone Ladle prepares meals to order based on customer selections. If there is an issue with an order, please contact our team and we will review the details and provide suitable assistance.

2. Order Cancellation Timeframe

Customers may request an order cancellation as soon as possible after placing an order.

Cancellation requests should be made before food preparation begins. Once preparation has started, changes or cancellations may not always be possible due to the nature of freshly prepared meals.

3. Food Preparation Disclaimer

Meals are prepared fresh according to the selected menu items and order details provided by the customer.

Small differences in appearance, portion presentation or ingredients may naturally occur as meals are prepared individually.

4. Completed Order Preparation

Once an order has been prepared, it is considered completed according to the customer’s selected menu and preparation requirements.

Requests based only on personal preference after preparation may not be eligible for a refund.

5. Incorrect Order Information

Customers are responsible for providing accurate contact details, delivery information and order selections during checkout.

If incorrect information affects an order, please contact us promptly so we can review available options.

6. Order Issues & Quality Concerns

If you receive an incorrect item or experience an issue with your order, please contact us within 24 hours of receiving your order.

Please provide relevant order details so our team can understand the issue and assist accordingly.

7. Refund Processing Time

Approved refunds will be processed within 3–7 working days.

The time required for funds to appear may vary depending on the customer’s payment provider.

8. Contact Us

If you have any questions regarding refunds or order concerns, please contact our team:

AMA LEADERS LTD

Email: food@stoneladle.co.uk

Phone: +44 1952 426 853

Address: 4 Market Place, Shifnal, Shropshire, United Kingdom, TF11 9AZ