1. About This Policy

Stone Ladle is operated by AMA LEADERS LTD. This Privacy Policy explains how we collect, use and protect information provided when customers browse our website, place orders, or contact our team.

This policy applies to information collected through our website, online ordering services and customer enquiries.

2. Information We Collect

When you place an order or contact us, we may collect information such as your name, contact details, delivery information and order details.

We only collect information that is needed to provide our food ordering and customer support services.

3. How We Use Your Information

Your information may be used to:

• Process and prepare your orders.
• Arrange delivery or collection services.
• Respond to enquiries and provide customer support.
• Improve our website and services.

4. Order Information

When you place an order, we keep relevant order details to help prepare your meal, provide customer support and maintain accurate business records.

Order information is normally retained for up to 6 years where required for business record purposes.

5. Communication

If you contact us by email, phone or through our website, we use your information only to respond to your enquiry and provide assistance related to your request.

6. Cookies

Our website may use cookies to support essential website functions, improve browsing experience and understand how visitors interact with our pages.

You can manage cookie preferences through your browser settings at any time.

7. Information Sharing

We only share relevant information with service providers when necessary to complete orders, operate our website or provide requested services.

We do not sell customer information.

8. Keeping Information Secure

We take reasonable steps to keep customer information protected and limit access to information only where needed for business operations.

9. How Long We Keep Information

Customer information is kept only for as long as necessary to provide services, manage enquiries and meet business record requirements.

Website enquiries are generally kept for up to 12 months after the enquiry has been completed.

10. Your Rights

You can contact us to request information about the personal details we hold about you, ask for corrections, or request removal of information where applicable.

We will respond to requests within 30 days.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

AMA LEADERS LTD

Email: food@stoneladle.co.uk

Phone: +44 1952 426 853

Address: 4 Market Place, Shifnal, Shropshire, United Kingdom, TF11 9AZ