1. About Stone Ladle

Stone Ladle is operated by AMA LEADERS LTD, providing freshly prepared home-style meals through online ordering, collection and local delivery services.

By using our website or placing an order, you agree to these Terms & Conditions.

2. Website Use

Our website provides information about our menu, services and ordering options.

We aim to keep menu details, availability and service information accurate. Information may be updated when menu items or services change.

3. Menu Information & Pricing

All menu items are prepared according to the descriptions shown on our website.

Prices are displayed in GBP and may change when menu selections or ingredient availability are updated.

Small differences in appearance, portion presentation or ingredients may occur as meals are prepared fresh.

4. Placing An Order

Customers can place orders through our website by selecting available menu items and providing the required information.

Orders are prepared based on the details provided during checkout. Customers are responsible for ensuring order information, contact details and delivery information are accurate.

5. Payment

Payment is required when placing an order through our website.

Once an order has been confirmed, our team will begin preparing the selected meals according to the order details.

6. Collection Service

Customers choosing collection can collect their order during the selected collection time.

We recommend arriving within the arranged time period to ensure meals are collected in suitable condition.

7. Delivery Service

We provide local delivery services within our available delivery area.

Delivery times may vary depending on order volume, preparation time and local conditions.

Customers should provide accurate delivery details to help ensure smooth delivery.

8. Food Preparation

Meals are prepared to order using the ingredients and preparation methods described on our menu.

Customers should review allergen information before ordering and contact our team if they have any questions about menu items.

9. Cancellations & Changes

Customers can contact us as soon as possible if they need to make changes to an order.

Once meal preparation has started, changes or cancellations may not always be possible due to the preparation process.

10. Refunds & Order Issues

If there is an issue with an order, customers should contact us with relevant details so we can review the situation and provide appropriate assistance.

Requests relating to order issues should be made within 24 hours of receiving the order.

11. Customer Support

Our team is available to assist with menu enquiries, order information and general questions.

12. Contact Information

AMA LEADERS LTD

Email: food@stoneladle.co.uk

Phone: +44 1952 426 853

Address: 4 Market Place, Shifnal, Shropshire, United Kingdom, TF11 9AZ